Shipping and Return

Shipping within Germany

lu-ren.com offers complimentary standard shipping within Germany. All domestic orders are sent with UPS and delivered to the address specified at checkout or local UPS Service point. You will receive an email notification containing the tracking number when your package is ready for shipping out. Standard delivery time for Germany orders is 2-5 working days (excluding weekends and bank holidays).

International Shipping (Within the European Union)

International orders are sent with UPS and are delivered to the address specified at checkout. For deliveries outside Germany a delivery charge will apply.
Packing and Shipping Cost within the European Union: 20 €

International Shipping (Outside the European Union)

International orders are sent with UPS and are delivered to the address specified at checkout. For deliveries outside Germany a delivery charge will apply. The carrier charges will depend on the destination country. Please find details below. Outside the European Union, custom fees or other taxes and charges may apply which
Packing and Shipping Cost outside the European Union: 30 € – 45 €

Returns

You may, for a full refund or exchange, return the goods to us by any secure means within 14 days (beginning on the day you receive your item). The item(s) should be returned unworn and in perfect condition, with all LU REN hanging tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

When exchanging a garment, a new order must be placed. Refund will only be made after the goods have been returned and received in their original condition.
The refund will be credited to the original purchaser’s payment method and normally reaches the customer’s account within 5 – 10 working days.

Returns on Germany orders

To make a return or exchange, use the enclosed return shipping label. Fill in all the information in the Return form. Pack your goods as they were received by lu-ren.com and enclose the Return form. Tape on the Return shipping label on the outside of the package and submit the package at your closest UPS service point.

Returns on International orders

For return of products, we kindly ask you to contact us at shop@lu-ren.com and request a return form. Send the completed form with the product you wish to return. You organize and pay the collection with a carrier of your choice to be sent to our address stated below.

LU REN
Schlosshof 7
82229 Seefeld
Germany

All returns and exchanges, LU REN’s shipping documents must be used. If you are missing your return shipping label, or have questions regarding replacements and returns, please contact shop@lu-ren.com